Contact support
For Kathe account, purchase or product help, email the Conel Labs support team.
Email support@conellabs.comPlease send account-related requests from the email you use with Kathe.
What to include
- A short description of what happened and what you expected.
- Your Mac or Windows version and Kathe version, when relevant.
- The exact error message and safe-to-share screenshots.
- For payment questions, the receipt or payment identifier.
Never send passwords, API keys, complete card numbers, one-time sign-in codes or links, or Kathe session tokens.
Sign-in and account help
You can sign in with Google or request an email containing a six-digit code and fallback link. They expire after ten minutes and share one use, so using either invalidates the other. If they expire, return to Kathe and request another email.
Use the account page to review approved devices, revoke a device session, check lifetime access or start checkout.
To change your account email, choose “Edit email” and verify the codes sent to both addresses. Your purchase, approved devices and linked Google sign-in stay with your account. If you no longer have access to your current email, contact support.
Refunds
Kathe purchases include a 30-day, no-questions-asked refund period. Read the Refund Policy or email support from the purchasing account.
Delete your account
To request deletion, email support@conellabs.com from your Kathe account address with the subject “Kathe account deletion”. We will verify the request before deleting the account and revoking its device sessions.
Some transaction, tax, fraud-prevention and dispute records may be retained when required by law or legitimate security obligations. See the Privacy Policy for details.
Company
Kathe is provided by Conel Labs Pvt Ltd, India.