1. Scope
This policy explains how Conel Labs Pvt Ltd (“Conel Labs”, “we”, “us”) handles personal information for the Kathe website, account service and desktop application.
Kathe is designed so project files, scripts and exported videos remain in folders you choose on your device. The Kathe account service does not receive those files merely because you sign in or purchase Kathe.
2. Information we handle
Account information
We store your email address, internal account identifier and, when you use Google sign-in, Google’s stable account identifier. We do not store your Google password, access token or refresh token.
Authentication and devices
We process short-lived sign-in code hashes and links, session records, security and rate-limit data, and information about devices you approve, such as the device name, session identifier and last-active time. Long-lived session tokens are stored as hashes. During the ten-minute device-authorization exchange, a temporary encrypted copy is retained so the requesting app can retrieve its token. Expired authorization records are removed by scheduled cleanup.
Purchases
We receive transaction identifiers, product, amount, currency, the amount credited to us after tax, your billing country, customer identifier, payment status and refund status from Dodo Payments. When you start checkout, we also record with your purchase which site or campaign sent you to this website and whether you used a phone, tablet or desktop, so we can see which channels lead to purchases. Dodo Payments processes checkout and payment-card details; Kathe does not store complete card numbers.
Support and technical information
We receive information you include in support messages. Cloudflare may process request metadata such as IP address, user agent, timestamps and security events to deliver and protect the service.
Connected AI providers
When you connect an AI or narration provider in the desktop app, requests go to that provider under your account and its terms. Provider credentials are stored locally by the app and are not sent to the Kathe account service.
Kathe credits
When you use Kathe credits, the app sends model and narration requests to Kathe's server, which forwards them on Kathe's accounts to the model service in use (Claude through Anthropic or Amazon Bedrock; OpenAI's GPT models through Microsoft Azure or Amazon Bedrock; or open models such as DeepSeek, Kimi, Qwen and GLM through Amazon Bedrock or Microsoft Azure) and to ElevenLabs for narration. We don't store what these requests contain. We record how much each one used (tokens, characters and cost) against your account to keep your balance; if you delete your account, these records are kept without the link to you, to account for the credits we give out. Your pronunciation list is kept in a dictionary in one of Kathe's ElevenLabs accounts and archived once your credits end.
Free trial
When you sign in to the Kathe app during a free trial, the app sends a one-way hash of your computer's system identifier, so each computer gets one trial. The identifier itself never leaves your computer. We also record when you download the app, and when the app first shows you its early-buy offer and whether you click Buy in it. We use these only to run the trial and to see how it is going, never to look at your projects.
Shared videos
When you share a video from the Kathe app, we store the video, its cover image, its title and the transcript of its narration, linked to your account, until the link expires 30 days after you share it or you delete it. Anyone with the link can watch it. We count how often each shared video is played; to count each viewer once a day, we keep a one-way hash of the viewer’s IP address and browser for two days, never the address itself. If someone reports a shared video, we keep the reason, any note and, if they give one, their email address, to review the report and reply.
Website analytics
When you visit this website, we count page visits, which parts of a page were on screen and for how long, clicks on buttons such as Buy, and whether checkout was opened. Each is stored only as an hourly total, together with the page, the site or campaign that sent you, your country and whether you used a phone, tablet or desktop. We do not use cookies for this, store your IP address or link these counts to you, your browser or your account. Cloudflare Web Analytics also counts page loads on this website without cookies.
If you close checkout without paying, we may ask what stopped you. Answering is optional. We keep the reasons you tick, anything you type, when you answered, the site or campaign that sent you, your country and your device type. We do not store your IP address or account with it, so please leave personal details out of the note. If you ask us to get in touch, we also keep the email address you give us. We use it only to reply to you and delete it after 90 days.
Website assistant
When you ask the assistant on our homepage a question, your question and the earlier messages in that chat are sent to Anthropic, which generates the answer from the public pages of this website. We keep each question, its answer and the pages used for 30 days to see what visitors ask and improve the site, then delete them automatically. These records are not linked to your IP address, account or browser. We also keep short-lived rate-limit records, as for sign-in. Please do not include personal or sensitive information in your questions.
3. How we use information
- Authenticate you and maintain secure sessions.
- Confirm purchases, refunds and lifetime entitlement.
- Approve and revoke device sessions.
- Deliver requested sign-in emails and support.
- Answer questions you ask the website assistant, and review them to improve the site.
- Prevent abuse, investigate failures and protect the service.
- Meet accounting, tax and legal obligations.
We do not sell personal information or use it for third-party behavioural advertising.
5. Retention and deletion
Questions to the website assistant and its answers are deleted after 30 days. Shared videos are deleted when their link expires or is deleted; the record that a link existed, and any reports about it, are deleted 90 days later. Website analytics totals and checkout answers are deleted after about 13 months. One-time sign-in codes and links expire after ten minutes. Browser and device sessions expire or can be revoked. We retain account and entitlement records while your account remains active and keep security records only as reasonably necessary.
You can delete your account yourself on your account page, or ask us to. We then delete or de-identify account and device information unless retention is required for fraud prevention, accounting, tax, dispute resolution or another legal obligation. For example, we keep a record that your email address and computer had a free trial, so each person gets one trial. Payment providers may retain transaction records under their own legal duties.
6. Your choices and rights
You can review approved devices and revoke their sessions from your account. You may ask us to access, correct or delete your personal information, withdraw consent where applicable, or raise a privacy grievance by contacting support.
Kathe is intended for adults and is not directed to children under 18.
7. Security and changes
We use encrypted transport, short-lived authentication flows, hashed session tokens and access controls designed to protect account information. No system is completely secure, so please contact us if you believe your account has been compromised.
We may update this policy as Kathe changes. Material updates will be identified by a revised date on this page.
8. Children
Kathe is not intended for anyone under 18, and we do not knowingly collect personal information from them. If you believe someone under 18 has created an account or given us their information, contact us and we will delete it. If we learn that an account belongs to someone under 18, we will close it and delete its personal information, except records we must keep by law, such as purchase and tax records.
9. Contact
Conel Labs Pvt Ltd is responsible for Kathe. For privacy questions, grievances or deletion requests, email support@conellabs.com.