1. What is covered
You may request a full refund within 30 calendar days of purchasing Kathe. You do not need to provide a reason.
The 30-day period begins when the payment succeeds. This policy applies to the one-time Kathe software purchase; charges from AI, narration or other providers using your own accounts are separate and are not collected or refundable by Conel Labs.
2. How to request a refund
Email support@conellabs.com from the address associated with your Kathe account. Include the purchase email and, if available, the receipt or payment identifier.
Do not send complete card numbers, passwords, one-time sign-in links or account tokens. We may ask you to verify control of the purchasing account before processing the request.
3. Processing
Dodo Payments, Kathe’s Merchant of Record, processes approved refunds to the original payment method. Bank and payment-network processing times vary, so the credit may not appear immediately after approval.
Currency conversion, exchange-rate differences and bank charges are controlled by the payment providers. Your statutory consumer rights remain unaffected.
4. What happens to access
When a full refund succeeds, the Kathe lifetime entitlement associated with that purchase is revoked. Approved Mac sessions will stop receiving an active entitlement when they next verify the account.
If your account has another valid, unrefunded Kathe purchase, that separate purchase continues to provide access.
5. Payment problems
Please contact us before opening a payment dispute so we can try to resolve duplicate charges, incorrect account linking or other checkout problems promptly. This request does not limit any rights available through your payment provider or applicable law.
6. Questions
For refund or payment questions, contact support@conellabs.com.